CtrlAltPlay UK

Privacy Policy

Last updated: 14 September 2026

Ctrl Alt Play UK respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quote, contact us, or use our services.

For the purposes of UK data protection law, Ctrl Alt Play UK is the organisation responsible for deciding how and why your personal information is used.

1. Who we are

Ctrl Alt Play UK provides interactive entertainment, activities and event experiences for corporate events, team-building events, parties, schools, organisations and other events.

Our services may include activities such as Archery, Archery Tag, UV Dodgeball, Silent Disco, DJ services, quiz nights, casino-style entertainment, electronic horse racing and team-building activities.

Website: www.ctrlaltplayuk.com
Email: info@ctrlaltplayuk.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.

2. Information we collect

When you contact us or request a quote, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • company or organisation name;
  • event date;
  • event location or postcode;
  • approximate number of guests;
  • type of event;
  • activities or services you are interested in;
  • approximate event budget;
  • whether your event is indoors or outdoors;
  • information you provide about your event, requirements or preferences;
  • correspondence between you and Ctrl Alt Play UK; and
  • any other information you voluntarily provide to us.

We may also receive limited technical information when you use our website, such as your IP address, browser information, device information and website security information.

We aim to collect only information that is reasonably necessary for the purpose for which it is being used.

3. How we collect your information

We may collect personal information when you:

  • complete our Get a Free Quote form;
  • contact us by email;
  • telephone us;
  • communicate with us through social media;
  • make an enquiry about one of our services;
  • ask us to prepare a quotation or event proposal;
  • make a booking;
  • attend or organise an event with us; or
  • use our website.

Our website enquiry forms may be provided using Contact Form 7.

4. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • prepare quotations;
  • recommend activities or event packages;
  • discuss your event requirements;
  • arrange and manage bookings;
  • communicate with you before, during and after an event;
  • provide the services you have requested;
  • manage customer service queries;
  • maintain business and accounting records;
  • protect our website and systems from spam, fraud or misuse;
  • comply with legal and regulatory requirements; and
  • improve our services and website.

The UK GDPR requires organisations to explain both why personal information is being used and the lawful basis relied upon. 

5. Our lawful bases for using your information

Contract and steps before entering into a contract

Where you contact us requesting information, a quotation, recommendations or a booking, we may process your personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, if you submit our Get a Free Quote form, we need your contact and event information so that we can prepare and discuss a quotation with you.

ICO guidance specifically recognises providing a quote at someone’s request as a potential step before entering into a contract. 

Legitimate interests

In some situations we may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

This may include:

  • preventing fraud or misuse;
  • maintaining appropriate business records;
  • improving our services;
  • managing customer relationships; and
  • protecting our website and IT systems.

Where we rely on legitimate interests, we consider the purpose, necessity and impact on the individual. 

Legal obligation

We may process and retain certain information where necessary to comply with laws that apply to us, including accounting, tax, insurance, safeguarding or other regulatory requirements.

Consent

Where consent is legally required, we will ask you for it separately.

For example, we may ask for consent before sending certain marketing emails or texts.

You can withdraw consent at any time.

6. Quote enquiries and contact forms

When you submit our Get a Free Quote form, the information you provide is sent to Ctrl Alt Play UK so that we can respond to your enquiry.

We may use the information to:

  • understand what type of event you are planning;
  • recommend suitable activities;
  • prepare a quotation;
  • contact you about your enquiry; and
  • arrange a booking if you decide to proceed.

Submitting a quote request does not automatically subscribe you to marketing communications.

7. Email confirmation messages

When you submit an enquiry through our website, we may send you an automatic email confirming that we have received your request.

This email relates directly to the enquiry you submitted and is not, by itself, a marketing subscription.

8. Marketing communications

We will not use your quote enquiry as automatic permission to send you unrelated marketing communications.

For marketing emails or texts to individuals, UK PECR rules generally require consent unless a specific exception applies, such as the limited existing-customer “soft opt-in”. 

If you choose to receive marketing from us, you can unsubscribe or withdraw your consent at any time.

We will respect requests not to receive further marketing.

Different rules can apply to marketing sent to corporate organisations, although UK GDPR still applies when personal information about an identifiable business contact is used. 

9. Website security and Cloudflare Turnstile

We may use Cloudflare Turnstile on website forms to help distinguish genuine visitors from automated bots and protect our website from spam, abuse and malicious activity.

When Turnstile is enabled, limited technical information about your interaction with the website may be processed for security purposes.

Cloudflare may process this information on our behalf in accordance with its privacy and security arrangements.

We do not use Turnstile for advertising purposes.

If we stop using Turnstile, this section may be updated accordingly.

10. Cookies and similar technologies

Our website may use cookies or similar technologies.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, preferences or third-party services.

Where UK law requires consent before setting non-essential cookies or similar technologies, we will seek consent before using them.

UK Privacy and Electronic Communications Regulations operate alongside the UK GDPR for technologies such as cookies and electronic marketing. 

You can control cookies through your browser settings and, where available, our website cookie controls.

11. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business and website.

These may include:

  • website hosting providers;
  • email providers;
  • website form providers;
  • IT and technical support providers;
  • website security providers;
  • payment providers where applicable;
  • accountants or professional advisers;
  • insurers;
  • event venues or suppliers where necessary to deliver your event; and
  • legal or regulatory authorities where required by law.

Where third parties process personal information on our behalf, we expect them to protect that information appropriately.

The ICO requires privacy information to explain the recipients or categories of recipients where applicable. 

12. International transfers

Some technology providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law.

These safeguards may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

13. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.

As a general guide:

Unsuccessful quote enquiries: normally retained for up to 12 months after the last meaningful communication.

Customer and event records: may normally be retained for up to 6 years where required for business, accounting, contractual, insurance or legal purposes.

Marketing consent records: may be retained for as long as necessary to demonstrate what a person agreed to or withdrew.

Suppression / do-not-contact records: may be retained so that we can respect future requests not to receive marketing.

These periods may vary where there is a legitimate reason or legal requirement to retain information for longer.

14. Security

We take reasonable organisational and technical measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure; and
  • destruction.

However, no internet-based system can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including:

  • the right to be informed about how your personal information is used;
  • the right to access personal information we hold about you;
  • the right to have inaccurate information corrected;
  • the right to request deletion of personal information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability in certain circumstances;
  • rights relating to automated decision-making where applicable; and
  • the right to withdraw consent where processing is based on consent.

Some rights are subject to legal conditions and exemptions.

To exercise your rights, contact:

info@ctrlaltplayuk.com

We may need to verify your identity before processing certain requests.

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)

You can find information about making a complaint on the ICO website.

17. Children’s information

Our website quote form is intended primarily for adults organising events.

We do not intentionally use the website enquiry form to collect personal information directly from children.

Where an event involves children, information about the event may be supplied by a parent, guardian, school, organisation or other responsible adult.

We ask customers not to provide unnecessary personal information about individual children through the website enquiry form.

18. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy information before providing personal information to them.

19. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our services;
  • the way our website operates;
  • the technology providers we use; or
  • applicable laws and regulatory guidance.

The latest version will be published on this page with an updated date.

20. Contact us

If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact:

Ctrl Alt Play UK
Email: info@ctrlaltplayuk.com
Website: www.ctrlaltplayuk.com